Returns & Exchanges
Return Policy – Full Priced Merchandise:
Here at Christina’s, are so proud of the quality of our merchandise that we back every sale with a “100% SATISFACTION GUARANTEE.” If you are not satisfied with your purchase for any reason, simply call or email us within (7) days of receipt of the product for a return authorization number and return the product within (14) days from the date you received the merchandise for a full refund (less shipping and handling).
The merchandise must be UNWORN, UNWASHED, in its ORIGINAL BOX and ORIGINAL TAGS attached with the online store receipt. We will not accept any item that has been used or damaged.
Although we check all our merchandise for defects or damage prior to shipment, it is the buyer’s responsibility to check the product as well to make sure it is free of any defect. All defects must be reported to us via E-mail within (7) days from the date you receive the shipment. We will not accept any claim for damage or defect after the (7) day period is over.
RETURN AND EXCHANGE SHIPPING COSTS TO & FROM OUR STORE ARE THE RESPONSIBILITY OF THE CUSTOMER.
To arrange for a return, please contact us via email or by phone to obtain Return Material Authorization Number – prior to returning your items. After you have coordinated a return, please make sure to include the packing slip with your return as we will not process your return without it.
Return Policy – Clearance Merchandise:
Clearance items are not included in this return policy and are non-refundable.